COCOAMODA - IMPORTANT INFORMATION


Customer Service Contact Information: Email us at info@cocoamoda.com or call us at 254-224-7862.

Return Policy - Your order is guaranteed to arrive in perfect condition at the specified shipping address provided. If you are not completely satisfied with the quality of your order upon arrival, please contact Customer Service within (30) days of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a replacement or exchange. 

We will either reship the item or replace it with another of equal value. A replacement or exchange will be shipped within 10 days. Due to the perishable nature of our chocolate, all claims submitted without proper support will not be eligible for reshipment. Cocoamoda reserves the right to limit replacements. Returns and refunds are not offered. 

Our guarantee extends only to correctly addressed orders. Unfortunately, and due to the perishable nature of our products, we cannot guarantee the condition of the package if the carrier must reroute your order. Cocoamoda cannot be responsible for the condition of orders that are not able to be delivered on the first attempt (or that you may have updated or revised through any customization options with our carrier). 

We will ship your order to the shipping address(es) you provide. Please include a street address, and company name, suite or apartment numbers when applicable to ensure proper delivery. 

Cocoamoda is not responsible for failed deliveries when:
1. You provide an incorrect or outdated address;
2. Your recipient is out of town or not available, or
3. You do not provide a corrected/new delivery address within 24 hours of the first delivery attempt.
Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for the carrier.

Cancellation Policy - Every effort will be made to ship orders within one to two business day of receipt of the order.  Once an order is shipped, the order can not be cancelled.  As such, you may call 254-224-7862 in an attempt to cancel an order before it is shipped and we will make every attempt to accommodate such a request if possible, but make no assurance that will be possible. 

 

Order Amount

Shipping & Handling Charges

$20-$76.00

$15.00

$76.01-$125

$20.00

$125.01-$175

$30.00

$175.01-$225

$35.00

$225.01-$275

$40.00

$275.01-$325

$45.00

$325.01-$375

$50.00

$375.01-$425

$55.00

$425.01-$500

$60.00



Orders outside the continental US or over $500, please call 254-224-7862 to confirm additional shipping charges.  We will not process orders under $20.


ALLERGIES

NUTS & PEANUTS - COCOAMODA uses peanuts and nuts such as hazelnuts, cashews, walnuts, pecans and other varieties of nuts in some of its products.  As such, since all products are produced in the same food preparation facility where such nuts and peanuts are used, we can make no assurance that any of our products are totally free of nuts and/or peanuts.  Therefore, while we offer selections labeled as “Assorted Truffles, No Nuts, we can make no assurance that such selections will be entirely free of nut or peanut content.



DAIRY PRODUCTS – Butter and crème are contained in most COCOAMODA confections.  Eggs are not normally utilized in COCOAMODA confections, but some ingredients utilized my contain eggs. 

 

 

  
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